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In this article, we will tell you how to solve if the Spectrum app not working as it should. Continue reading to find out all the possible solutions.
If you want to say goodbye to potential malware and annoying buffering, the Spectrum TV app is an excellent choice. The Spectrum app is an excellent Spectrum cable feature that lets you carry your TV channels wherever you go.
We use the Spectrum app mainly to watch live TV; however, the watching experience has worsened recently. The app would often slow down for no reason, and streaming would begin to buffer even though the internet was okay.
The app sometimes crashes for no apparent reason, and we had to restart the app to continue watching. We found out the issue and how to solve it in minutes after conducting comprehensive research on the Internet.
Continue reading this article to learn how to resolve the Spectrum app if it’s not working.
Check if Your Device Meets the Minimum Requirement
Before we begin, check if your device meets the minimum requirement. Spectrum app suggests that your devices and internet connection meet some requirements that allow it to work properly. Your internet speed should be at least 10 Mbps.
Your device should be:
- On Apple devices, the iOS version should be above 12.
- On Android, the OS version should be above 5.0.
- If you use FireStick, then it should be at least the second-gen version or the newer ones.
- On Roku, at least 3rd gen.
- Samsung Smart TV should be after 2012.
- At least 4th gen Apple TV or Apple TV 4K.
You are advised not to use a jailbroken iOS device, and your Spectrum account must be up-to-date with payments to access the service.
If you can’t get the Spectrum app to work on your device, make sure your devices and Spectrum account meet these requirements.
Enable Location on Your Device
Spectrum provides channels on the app based on your location. Some channels may be disabled if you are in an area where they are not available.
This may occur if you attempt to use the app while you are away from home or traveling, as some channels may not be available in your current location.
The Spectrum app is based in the United States. So it is obvious that it will work better if you are in the USA. But while traveling, you may face some issues with the app. That’s why we suggest you use a VPN and set its server to the USA.
We recommend ExpressVPN, as it has servers in over 90 countries. With ExpressVPN, you can access content from all over the world and browse the Internet with confidence.
ExpressVPN not only provides top-tier security and privacy, but it also provides super-fast speeds for a smooth browsing experience and content watching. Moreover, with 24/7 customer support and an easy-to-use interface, using ExpressVPN couldn’t be easier.
Restart Your Router
Spectrum claims that issues with the app might also occur if your internet connection falls or breaks in other ways. Restarting the router can help with the issue because it softly resets the router and may fix your internet.
To restart the router:
- Switch off the router.
- Remove the router from its power outlet.
- Wait at least a minute before plugging it back in again.
- Turn on the router.
Relaunch the app after reconnecting to the internet to see if the issue has been resolved.
Restart Your Device
Restarting your device can help if the Spectrum app is not working in the same way that restarting your router can. It won’t take much of your time and can be done in seconds.
Simply turn off your device and wait a minute before turning it back on again. After that, turn on the device and check the app to see if the issue has been fixed.
If you are using the Spectrum app on your FireStick device, then you can restart the app by following this tutorial.
Reset Your Router
If restarting your router and devices does not resolve the app issue, you may need to reset the router as a last attempt. Remember that doing this will delete your Wi-Fi’s name and password, as well as any devices that are connected to it.
To reset the Spectrum router to factory defaults, follow these instructions:
- Log in to your Spectrum account.
- Choose the Services tab.
- Go to Internet, then go to Services & Equipment.
- Choose Experiencing Issues?
- Next, choose Reset Equipment.
When the reset is finished, relaunch the Spectrum app to see if the issue has been fixed.
